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FAQs

Where is the store based? 

Brooklyn, NY

What is this store's return and exchange policy? 

Should you have a problem with your order, please contact us at pinpointbk@gmail.com within 30 days of receipt (45 days for international orders).

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order? 

Orders are shipped within 5 days of when the order is placed. All items are shipped USPS First Class and come with a tracking number. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 6 weeks. Although we do everything we can to ensure a speedy delivery, once it is out of our hands it is up to USPS and your country's postal system for a timely arrival.

Collaborations? 

We are open to collaborations with like-minded companies. Contact us at pinpointbk@gmail.com if you'd like to discuss working together!

What if there is an issue with my order?

If you have a problem with an order please email us at pinpointbk@gmail.com and  will work our best to resolve any issue.